UK Mainland Orders
We offer free shipping to all UK mainland locations as standard. The delivery time is estimated at 2-4 working days from dispatch. You can select from a range of shipping options at the checkout to suit your needs including a next day delivery option on all of our items.
We offer shipping to most countries and you can select from a range of shipping options at checkout. If your country is not available at checkout, please contact us and we'll notify you of a price to your destination. Shipping prices will vary depending on your location.
VAT and Duty on import are the responsibility of you, the buyer. If you have any queries about costs of importing from the UK, please contact your relevant country's tax office.
For delivery to the EU, you will have the choice of "Delivered Duty Unpaid", for this option you will be responsible to pay any VAT, Duty and handling fees due and these will vary by country. You will also have the option of "Delivered Duty Paid", this option will cover any VAT, Duty and handling fees due, so the price you see at checkout is the only costs you'll have to pay. Due to the volume we ship to the EU, we have access to lower handling fees and therefore choosing "Delivered Duty Paid" almost always works out cheaper for you.
We aim to dispatch all of our orders the same day. On the rare occasion that this isn't the case, we'll notify you of any delays. Where items are being sent by a courier, you'll be updated as soon as your item is dispatched, with the tracking number and a link to the tracking page on the couriers website. This will be sent to your registered e-mail address used when making payment. Where items are being sent un-tracked, you'll be notified by e-mail that we've dispatched your item.
COVID-19 DISPATCH UPDATE
Due to Covid-19, courier collection and delivery times currently vary on a day to day basis. For this reason, we are only guaranteeing same day dispatch if the order is made before 11am rather than our usual 2pm cut-off time for Economy and Standard orders. All orders placed after 11am will be sent the following day for these services.
For Express orders, our cut-off time for same day dispatch is 12pm.
We provide delivery estimates on all of our delivery options, which are available at the checkout. These time frames are taken directly from the couriers we use. If your delivery hasn't arrived in the expected time frame, please feel free to get in touch and we'll investigate this with the courier.
Some couriers will deliver on weekends, however this isn't guaranteed. For this reason, all deliveries are assumed to be Monday to Friday excluding bank holidays. For example, a purchase made on Friday before our cut-off time and with the next day delivery option selected, will be estimated for a Monday delivery. Saturday guaranteed deliveries are also available, please contact us prior to your purchase so we can confirm price and availability.